In this conversation, Karen Amlin and Twinkle Patel discuss the challenges and morale issues faced by managers in the long-term care industry. They explore the impact of delegating on morale and the importance of building trust and relationships with staff members. They also discuss the role of asking the right questions and tying people to a vision and purpose. Additionally, they address the approach and delivery of delegation and how to handle pushback and resistance. The conversation concludes with a discussion on the difference between managers and leaders.

Takeaways

• Building trust and relationships with staff members is crucial for effective delegation and maintaining morale.
• Asking the right questions can help managers understand their staff's strengths and preferences.
• Tying people to a vision and purpose can create a sense of teamwork and motivation.
• Approach and delivery of delegation can greatly impact how it is received by staff members.
• Addressing pushback and resistance requires understanding the underlying reasons and improving the manager-staff relationship.
• Setting clear expectations and considering staff workload can help prevent overwhelm and resistance.
• Managers have the potential to become effective leaders through a willingness to change and develop new skills.

#delegation #management #leadershipdevelopment #leadership